DELIVERY CHARGES
All listed Free Delivery* items in XOME include the standard delivery service. No fee will be added during checkout for a standard delivery service.
Our professional and experienced delivery partners will bring the product to your room of choice and will help you unpack and inspect the item before you sign for a successful delivery.
DISPATCH LEAD TIME
Dispatch to the carrier differ between models in stock and Made to Order models or Variations.
Models in stock are dispatched to the carrier within 1-4 days.
Made to order items need approximatly 3 weeks to manufacture plus the 1-4 days to dispatch.
STANDARD DELIVERY SERVICE
Two-man delivery service to room of choice (up to 2nd floor if no lift)The carrier should contact you within 2 working days after dispatch to arrange a convenient delivery date.The day before your scheduled delivery, you should receive a 3 hour time slot.
◦ UK Mainland (4-15 Business Days)
◦ Northern Ireland (7-21 Days) Surcharge £69
◦ No Lift & more than 1 flight of stairs - Each floor Surcharge £20
EXPEDITED DELIVERY SERVICE
Additional cost of £39.00 - The dispatch lead time and delivery time is decreased by 4-5 Business Days. Applicaple only for In-Stock models Two-man delivery service to room of choice (up to 2nd floor if no lift)The carrier should contact you within 2 working days after dispatch to arrange a convenient delivery date.The day before your scheduled delivery, you should receive a 3 hour time slot.
◦ UK Mainland (2-9 Business Days)
◦ Northern Ireland (7-14 Days) Surcharge £69
◦ No Lift & more than 1 flight of stairs - Each floor Surcharge £20
Read our Shipping Policy HERE
14 DAY RETURNS POLICY
◦ If you are not happy with your product, then you can return it within 14 days. Your 14 day period starts from your day of delivery.
◦ Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.
◦ For more information on returns click here