We want your sofa delivery to be successful and frictionless! We have a solid framework of standard operating procedures to achieve this. A major factor of our successful delivery fulfilments depend on your input. Before finalizing your order it is very important you've checked for any of the following possible delivery constrains, inclusive of access for our delivery vehicles, narrow stairs or entryways and awkward corridor angles.
Work your way through the guide below - you'll need a tape measure, pen and notebook. (📐 + 🖊️ + 📓)
If you're having trouble and are still unsure, then we'd recommend taking a better look at our Terms & Conditions. For an additional fee a trained member of our team will visit your home to measure up, giving you peace of mind before you buy. Get in touch to find out pricing and further details.
DELIVERY CHARGES
All listed Free Delivery* items in XOME include the standard delivery service. No fee will be added during checkout for a standard delivery service.
Our professional and experienced delivery partners will bring the product to your room of choice and will help you unpack and inspect the item before you sign for a successful delivery.
DISPATCH LEAD TIME
Dispatch to the carrier differ between models in stock and Made to Order models or Variations.
Models in stock are dispatched to the carrier within 1-4 days.
Made to order items need approximatly 3 weeks to manufacture plus the 1-4 days to dispatch.
STANDARD DELIVERY SERVICE
Two-man delivery service to room of choice (up to 2nd floor if no lift)The carrier should contact you within 2 working days after dispatch to arrange a convenient delivery date.The day before your scheduled delivery, you should receive a 3 hour time slot.
◦ UK Mainland (4-15 Business Days)
◦ Northern Ireland (7-21 Days) Surcharge £69
◦ No Lift & more than 1 flight of stairs - Each floor Surcharge £20
EXPEDITED DELIVERY SERVICE
Additional cost of £39.00 - The dispatch lead time and delivery time is decreased by 4-5 Business Days. Applicaple only for In-Stock models Two-man delivery service to room of choice (up to 2nd floor if no lift)The carrier should contact you within 2 working days after dispatch to arrange a convenient delivery date.The day before your scheduled delivery, you should receive a 3 hour time slot.
◦ UK Mainland (2-9 Business Days)
◦ Northern Ireland (7-14 Days) Surcharge £69
◦ No Lift & more than 1 flight of stairs - Each floor Surcharge £20
Read our Shipping Policy HERE
14 DAY RETURNS POLICY
◦ If you are not happy with your product, then you can return it within 14 days. Your 14 day period starts from your day of delivery.
◦ Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.
◦ For more information on returns click here
◦ We’re regularly visiting this manufacturing site ourselves so we have full visibility of the production process – and our trusted third parties visit any sites that we can't.
◦ Factory Warranty :5-Year★ Structural |12-Month★ Wear-n-tear
Some of the available colour or sizes are MTO, short for Made to Order items. What does this mean and how much time is required to get them?
We don't think you should have to wait or save up before you can feel at home on a sofa you love. With our range of payment options, you can select the option that works best for you, and order the sofa of your dreams today.
Trying to get rid of your old sofas can be very hard nowadays.
Long past is the days you could easily dispose of your used unwanted furniture.
It is becoming increasingly challenging to move them away and we know that. We can help you decide! There are still many options but we present to you the best we have.
✔ Use Shiply.com to list your job and get quotes from removal experts
✔ Hire a van and take them yourself to a Reuse & Recycling Centre near you.
✔ Hire a Skip and make the most of it. Dispose of many more unwanted items.
✔ Ask Xome.uk to assign a collection during your delivery *(Ask for a quote - paid service. approximately £45 for a 3+2 set).
✔ Donate your furniture and make a difference - (*must be in good condition and have their fire labels on) BHF, or Debra, or Cancer Research, or Salvation Army etc.
